Privacy policy

Last updated: 12 July 2026

At Maison Pasha, protecting your personal data is a priority. This Privacy Policy explains how we collect, use, store and protect your information, in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL).

Article 1 — Who We Are

The site maison-pasha.com is operated by Maison Pasha FZE LLC, registered in the United Arab Emirates.

  • Registered address: 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates
  • Email (privacy matters): contact@maison-pasha.com

For the purposes of data protection law, we act as the "data controller" of your personal data.

Article 2 — Data We Collect

We collect the following categories of personal data:

  • Identity & contact data: name, email address, phone number, delivery and billing addresses
  • Order data: products purchased, order history, transaction amounts
  • Payment data: processed securely by our payment providers — we do NOT store your full card details
  • Technical data: IP address, browser type, device information, and cookies (see Article 8)
  • Communication data: messages you send us via email, chat or contact forms

Article 3 — How We Use Your Data

We use your personal data to:

  • process and deliver your orders;
  • communicate with you about your order (confirmations, shipping updates, support);
  • handle returns, refunds and warranty requests;
  • improve our website and customer experience;
  • send you marketing communications — only with your prior consent — which you can withdraw at any time;
  • comply with our legal and regulatory obligations.

Article 4 — Legal Basis

We process your data based on: the performance of our contract with you (to fulfil your order), your consent (for marketing), our legitimate business interests, and compliance with legal obligations.

Article 5 — Sharing Your Data

We do not sell your personal data. We may share it only with:

  • payment providers (to process transactions securely);
  • shipping and logistics partners (to deliver your order);
  • technology providers (e.g. our e-commerce platform, hosting);
  • authorities, where required by law.

All partners are required to protect your data and use it only for the agreed purposes.

Article 6 — International Transfers

Some of our service providers may be located outside the UAE. Where your data is transferred abroad, we take appropriate measures to ensure it remains protected in accordance with the PDPL.

Article 7 — Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including legal, accounting and reporting requirements. Order records are generally retained in line with applicable UAE commercial and tax law.

Article 8 — Cookies

Our Site uses cookies to ensure it functions properly, analyse traffic and improve your experience. You can manage or disable cookies through your browser settings. Some features of the Site may not work correctly without cookies.

Article 9 — Your Rights

Under the PDPL, you have the right to:

  • access the personal data we hold about you;
  • correct inaccurate or incomplete data;
  • request deletion of your data;
  • restrict or object to certain processing;
  • withdraw consent for marketing at any time;
  • request a copy of your data.

To exercise any of these rights, contact us at contact@maison-pasha.com. We will respond within a reasonable timeframe as required by law.

Article 10 — Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse — including SSL encryption and secure, PCI-DSS compliant payment processing.

Article 11 — Children's Privacy

Our Site is not directed at children under 18. We do not knowingly collect personal data from minors.

Article 12 — Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available on this page. We encourage you to review it periodically.

Article 13 — Contact

For any question or request regarding your personal data:
Email: contact@maison-pasha.com
Website: www.maison-pasha.com