Shipping policy
Last updated: 12 July 2026
This Shipping Policy describes how, where and when we deliver your Maison Pasha orders. It forms part of our Terms of Service.
Article 1 — Delivery Areas
We currently deliver across:
- United Arab Emirates — all emirates
- GCC countries — Saudi Arabia, Kuwait, Qatar, Bahrain, Oman
If your location does not appear at checkout, we do not yet deliver to your area.
Article 2 — Delivery Timeframes
Estimated delivery times (from order confirmation):
- United Arab Emirates: 7 to 10 business days
- GCC countries: 10 to 14 business days
These timeframes are indicative. They may vary due to courier delays, public holidays, customs formalities, or circumstances beyond our control (see Article 8 and the force majeure clause of our Terms).
Article 3 — Shipping Costs
- Free delivery across the entire United Arab Emirates, on all orders.
- Delivery fees to GCC countries, where applicable, are calculated based on destination and shown at checkout before you confirm your order.
Article 4 — Order Processing
Orders are prepared within 1 to 2 business days, with delivery times running from dispatch. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email once your order is dispatched.
Article 5 — Tracking
Where available, you will receive tracking information by email once your order is dispatched, so you can follow its progress.
Article 6 — Receiving Your Order
Please ensure that someone is available to receive the parcel at the delivery address provided. If delivery fails due to an incorrect or incomplete address, or the recipient's absence, additional re-delivery charges may apply.
Upon receipt, we invite you to check the condition of your parcel. Our couriers may photograph the parcel at the time of delivery, attesting to its condition upon handover. In the event of apparent and significant damage suggesting the product is affected, you are entitled to refuse the parcel; if in doubt, we recommend accepting it while noting a written reservation with the courier and contacting us within 48 hours at care@maison-pasha.com. Detailed terms are set out in our Refund & Return Policy.
Article 7 — Customs & Duties (GCC orders)
For deliveries outside the United Arab Emirates, any customs duties or import taxes are the responsibility of the recipient, in accordance with the regulations of the destination country.
Article 8 — Delays and Force Majeure
Delivery times are not guaranteed and shall not engage the liability of Maison Pasha in the event of a delay attributable to the courier, customs formalities, inaccurate delivery information, or any case of force majeure (including sandstorms, extreme weather conditions, geopolitical conflicts, airspace restrictions or trade-route closures), as defined in our Terms.
Article 9 — Contact
For any question about your delivery:
Email: care@maison-pasha.com
Website: www.maison-pasha.com